Delete your account & data
You can ask us to delete your My Insure Bank account and the personal data associated with it. To protect you, we verify your identity before any data is removed — so deletion is not instant. Submit the request below and we'll take it from there.
What gets deleted
When your request is completed, we permanently remove:
- Your MIB account and login
- Your profile and contact details
- Saved quotes and comparisons
- Your insurability score
- Preferences and settings
- In-app messages
- Device and push notification tokens
What's retained, and why
We keep records of insurance policies you purchased and the related financial and transaction records. As a NAICOM-licensed insurance broker, we are legally required to retain these for a set statutory retention period — we cannot delete them earlier, even at your request.
These records are kept only for that mandatory period and are securely deleted once it ends. They are not used to market to you after your account is closed.
How long it takes
Once we verify your identity, your request is processed within 30 days. We'll email you to confirm when your account and data have been deleted.
Request form
Prefer email?
You can also write to support@pra.insure with the subject "Delete my account".
Already signed in? You can delete instantly from your account's Danger zone.